Supported Platforms in India
Verified directory of resident grievance officers, official support portals, and statutory turnaround timelines under the Consumer Protection (E-Commerce) Rules, 2020.
Amazon India
ecommerceAmazon A-to-z Guarantee covers items sold and fulfilled by third-party sellers when items are not delivered, materially different, or damaged.
Flipkart
ecommerceFlipkart 7-day to 10-day return policy applies depending on category (electronics, fashion, grocery). Requires unboxing proof for high-value items.
Meesho
ecommerceMeesho 7-day return policy. In case of wrong or damaged product, photos of product along with shipping label/barcode are required.
Myntra
ecommerce14-day to 30-day return window on eligible items. Products must be unused with original tags intact.
Swiggy
food deliveryImmediate dispute logging within 2 hours of delivery recommended with photo proof of packaging and items received.
Zomato
food deliveryFood safety and hygiene concerns can also be reported directly to FSSAI via 1800112100.
Blinkit
quick commercePerishable goods disputes require prompt reporting upon delivery with item batch number & photo evidence.
Zepto
quick commerceImmediate in-app chat escalation with item photo and digital bill receipt is required for speedy wallet refund.